Privacy Policy

From prospects. When you submit our contact form, we collect your name, work email, business name, and any details you include.

On behalf of our clients. When a med spa engages us, they provide contact information for their own past customers (such as name, phone number, email, and visit history) so we can send reactivation messages. For this data we act as a processoron the spa’s behalf; the spa is the controller.

Automatically. We record limited technical data needed to run and secure the service (for example, an IP address for abuse prevention) and whether a tracked message link was clicked. We do not run cross-site advertising trackers.

To provide and improve the service (generating and sending reactivation messages, handling replies, and attributing bookings), to communicate with prospects and clients, and to bill for results.

Messages are sent on behalf of a med spa to that spa’s own prior customers. Every message includes a way to opt out (reply STOP to texts, or unsubscribe from email). We honor opt-outs immediately and permanently. Message and data rates may apply. We do not sell phone numbers or email addresses, and we do not share them for any third party’s marketing.

We share information only with vendors that help us operate the service, under confidentiality obligations: messaging and delivery (e.g. Twilio for SMS, Resend for email), payments (Stripe), message generation (Anthropic), and hosting and database infrastructure. We do not sell personal information.

We keep personal information for as long as needed to provide the service or as required by law, then delete or de-identify it. We protect it with measures including hashed credentials, encryption of sensitive secrets, and access controls. No system is perfectly secure, but we work to safeguard your data.

You can opt out of messages at any time (reply STOP or use the unsubscribe link). Depending on your location, you may have rights to access, correct, or delete your personal information. To make a request, email hello@revivecustomers.com. If your data was provided by a med spa, we may coordinate with that spa to fulfill your request.

The service is for businesses and is not directed to anyone under 18.

We may update this policy; we’ll revise the date above when we do. Contact us at hello@revivecustomers.com or [Business Mailing Address].