Privacy Policy

Information you give us. When you submit our contact form or communicate with us, we collect your name, business name, email address, and any other details you choose to provide.

Client customer data. When a med spa engages us, it provides contact information for its own past customers (such as name, phone number, email address, service history, and appointment status) so we can send re-engagement messages and track results. For this data we act as a service provider / processoron the spa’s behalf; the spa is the controller and is responsible for having the right to share it.

Information collected automatically. We collect limited technical and usage data needed to operate and secure the Service, such as IP address (used for security and abuse prevention), device/browser information, and whether a tracked message link was clicked. We do not use third-party advertising or cross-site tracking cookies.

We use personal information to:

provide, operate, and improve the Service (including generating, sending, and attributing re-engagement messages and replies); communicate with prospects and clients; process billing; maintain security and prevent fraud or abuse; and comply with legal obligations.

Re-engagement messages are sent on behalf of a med spa to that spa’s own prior customers. Every message includes a way to opt out (reply STOP to texts; use the unsubscribe link in emails), and we honor opt-outs immediately and permanently on that channel. Message and data rates may apply. Message frequency varies. We do not sell phone numbers or email addresses, and we do not share them with third parties for their own marketing.

We do not sell personal information. We share it only as follows: with service providers that help us run the Service under confidentiality obligations (messaging and delivery such as Twilio for SMS and Resend for email; payment processing via Stripe; message generation via Anthropic; and hosting and database infrastructure); with a med spa client, regarding its own customers; and when required by law or to protect rights, safety, and property, or in connection with a business transfer.

We retain personal information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it. Client customer data is retained per our agreement with the client and deleted on request or at the end of the engagement.

We use reasonable administrative, technical, and organizational safeguards, including hashed credentials, encryption of sensitive secrets, access controls, and multi-factor authentication for operator accounts. No method of transmission or storage is completely secure, but we work to protect your information.

You can opt out of messages at any time (reply STOP or use the unsubscribe link). Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to appeal a decision. To exercise a right, email hello@revivecustomers.com. We will not discriminate against you for exercising a right. If your information was provided to us by a med spa, we may direct or coordinate your request with that spa.

The Service may link to third-party sites we do not control and whose practices are governed by their own policies. The Service is intended for businesses and is not directed to children under 18; we do not knowingly collect their information.

We may update this Policy from time to time. We will revise the “Last updated” date above and, where required, provide additional notice.

Revive Customers LLC
13201 Ditch Road, Carmel, Indiana
hello@revivecustomers.com