Terms of Service

Revive is a done-for-you service that re-engages your past customers on your behalf via SMS and email, handles replies, and drives them to rebook with you. We operate the outreach; you continue to run your business, set your prices, and deliver your services.

You are charged a percentage of the booked service price for each rebooking we drive. A booking is billed when it is recorded. If a booked customer does not show, that charge is credited back once you provide reasonable proof of the no-show and the service was not otherwise paid for (for example, by a deposit or no-show fee retained by you). Invoices are issued monthly and are due on receipt. Your specific rate is set out in your order or onboarding.

You represent and warrant that the contacts you provide are your own prior customers who gave you their contact information, and that you have the right to have them contacted about your services. You will not provide purchased, rented, or scraped lists. You are responsible for your own service quality, scheduling, pricing, and for honoring bookings.

Messaging is designed to comply with applicable law (including the TCPA and CAN-SPAM): opt-outs (STOP/unsubscribe) are honored immediately and permanently, quiet hours are respected, and required disclosures are included. You agree to use the service only in a lawful manner and consistent with these Terms.

Billing is outcome-based, but we do not guarantee any particular number of rebookings, shows, or revenue. Results depend on your list, offer, and services.

The service is provided “as is.” To the fullest extent permitted by law, we disclaim implied warranties, and our total liability arising out of the service will not exceed the fees you paid us in the three months before the claim. We are not liable for indirect or consequential damages.

You will indemnify Revive against claims arising from the contact data you provide, your representations about consent, or your use of the service in violation of these Terms or applicable law.

Either party may end the engagement with reasonable written notice. Fees accrued for rebookings driven before termination remain payable. Sections that by their nature should survive (fees owed, disclaimers, limitation of liability, indemnification) will survive.

These Terms are governed by the laws of [State/Country], without regard to conflict of laws rules. Questions? Email hello@revivecustomers.com.