Terms of Service

Revive is a done-for-you service that re-engages a med spa’s past customers on the spa’s behalf via SMS and email, handles replies, and drives them to rebook. We operate the outreach; you continue to run your business, set your prices, deliver your services, and honor bookings.

You must be a business and at least 18 years old to use the Service. You are responsible for keeping your account credentials secure and for all activity under your account, and you agree to enable the security measures we require (such as two-factor authentication).

You are charged a percentage of the booked service price for each rebooking the Service drives. A booking is billed when it is recorded. If a booked customer does not show, that charge is credited back once you provide reasonable proof of the no-show, unless the service was otherwise paid for (for example, by a deposit or no-show fee you retained). Invoices are issued monthly and are due on receipt or on the terms stated in your order. Your specific rate is set out at onboarding. Amounts are non-refundable except as expressly stated.

You represent and warrant that the contacts you provide are your own prior customers who gave your business their contact information, and that you have all rights and permissions necessary for us to contact them about your services on your behalf. You will not provide purchased, rented, scraped, or otherwise unlawfully obtained lists. You are responsible for your own service quality, scheduling, pricing, and for honoring bookings.

The Service is designed to comply with applicable law, including the TCPA and CAN-SPAM: opt-outs (STOP / unsubscribe) are honored immediately and permanently, quiet hours are respected, and required disclosures are included. You agree to use the Service only for lawful purposes and in accordance with these Terms, and not to misuse, interfere with, or attempt to gain unauthorized access to the Service.

Billing is outcome-based, but we do not guarantee any particular number of rebookings, shows, or amount of revenue. Results depend on your list, offer, market, and services.

We retain all rights in the Service, our software, and our brand. Your data and your customers’ data remain yours; you grant us the limited rights needed to provide the Service on your behalf.

The Service is provided “as is” and “as available,” without warranties of any kind to the fullest extent permitted by law. To the fullest extent permitted by law, our total liability arising out of or relating to the Service will not exceed the fees you paid us in the three (3) months before the event giving rise to the claim, and we will not be liable for any indirect, incidental, special, consequential, or punitive damages.

You will defend, indemnify, and hold harmless Revive from claims, damages, and costs arising from the contact data you provide, your representations about consent, your services, or your use of the Service in violation of these Terms or applicable law.

Either party may end the engagement with reasonable written notice. Fees accrued for rebookings driven before termination remain payable. Provisions that by their nature should survive termination (including fees owed, disclaimers, limitation of liability, and indemnification) will survive.

These Terms are governed by the laws of the State of Indiana, United States, without regard to its conflict-of-laws rules. We may update these Terms from time to time; the “Last updated” date reflects the current version, and continued use constitutes acceptance. Questions? Email hello@revivecustomers.com.